Fresh Eggs, Delivered Right

Delivery Coverage Area

We currently deliver across Hyderabad and select areas in Telangana. Enter your pincode at checkout to confirm serviceability. We are continually expanding our delivery zones — if we don't serve your area yet, sign up for delivery alerts and we'll notify you when we do.

Delivery Schedule & Timing

• Deliveries are made Monday through Saturday, between 6 AM and 11 AM.
• Customers may select their preferred delivery day during subscription or checkout.
• Same-day delivery is not available.
• Orders placed before 5 PM are eligible for next-day delivery.

Delivery Charges

We believe fresh eggs should reach you without any extra cost. All deliveries are completely free — no minimum order value, no hidden fees, no delivery charges ever.

Packaging & Cold-Chain Standards

All egg trays are packed in secure, shock-absorbent packaging to prevent breakage during transit. Our delivery partners maintain cold-chain protocols to ensure your eggs arrive at the optimal temperature and in perfect condition. Each pack is sealed and hygienically handled from farm dispatch to doorstep drop-off.

Delivery Attempts & Absence Policy

• Our delivery partner will make one delivery attempt at the scheduled time.
• If no one is available to receive the order, the package will be left in a safe, shaded spot at your doorstep or with a neighbour/security — only if pre-authorised by you.
• Good Eggs is not responsible for any damage or loss after a successful drop-off at the premises.
• If a re-delivery is required, it will be arranged at no additional charge.

Order Updates

Once your order is dispatched, you will receive a WhatsApp message confirming that your delivery is on its way. Real-time order tracking is currently not available — orders cannot be tracked via the website or app. For any delivery queries, please reach out to our team directly on WhatsApp.

Delayed or Missed Deliveries

While we strive for on-time delivery, unforeseen circumstances such as traffic, weather, or high order volumes may cause delays. In the event of a significant delay, our team will notify you proactively. If a delivery is missed entirely due to our fault, we will reattempt at no extra charge or issue a full credit to your account.

Damaged or Broken Eggs

• Report any damage or breakage within 4 hours of delivery via WhatsApp or our app.
• Please share a photo of the damaged product along with your order ID.
• Upon verification, we will issue a replacement or account credit for the affected quantity.
• Claims raised beyond the 4-hour window may not be eligible for replacement.

Public Holidays & Special Occasions

Deliveries may not be available on national public holidays. We will communicate any delivery blackout dates at least 48 hours in advance via SMS, WhatsApp, and email. Subscription customers will have their affected delivery automatically rescheduled to the next available date unless they opt out.

Subscription Delivery Management

• Subscription deliveries follow the schedule selected at sign-up — daily, weekly, or every 10 days.
• Pause or reschedule a delivery by notifying us at least 24 hours before the delivery date.
• Skipping a delivery does not affect your subscription cycle or billing.
• Delivery address changes can be made through your account portal or by contacting support.

Governing Law

These Shipping & Delivery terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.