Our Promise of Quality & Fairness

Our Return Philosophy

Since eggs are a perishable food product, we do not accept physical returns. However, we take full responsibility for the quality of every order we deliver. If your order has a genuine quality issue — broken eggs, spoiled product, or a wrong item — we will make it right through a replacement or refund, no questions asked.

Eligible Reasons for Refund or Replacement

A refund or replacement will be issued if your order meets any of the following conditions:

• Eggs received broken or cracked due to transit damage.
• Product delivered is spoiled, rotten, or has an off smell upon arrival.
• Wrong product or quantity delivered against your confirmed order.
• Order was not delivered and marked as delivered by our team.
• Significant quality deviation from our stated freshness standards.

Non-Eligible Cases

Refunds or replacements will not be applicable in the following situations:

• Change of mind after the order has been dispatched or delivered.
• Damage caused after delivery due to improper storage at your end.
• Quality complaints raised beyond the 4-hour reporting window.
• Order refused at the time of delivery without a valid reason.
• Incorrect delivery address provided by the customer.

How to Raise a Complaint

• Contact us via WhatsApp within 4 hours of receiving your delivery.
• Share your order ID and a clear photo or video of the affected product.
• Our support team will review and respond within 24 hours.
• Once approved, your replacement or refund will be processed promptly.

Replacement Policy

Where applicable, we will arrange a free replacement delivery of the affected quantity on the next available delivery date for your zone. Replacements are our preferred resolution as it ensures you receive your fresh eggs without delay. No additional charges apply for replacement deliveries.

Refund Eligibility & Processing

Subscription Order Refunds

• If a subscription delivery is missed entirely due to our fault, the amount for that delivery will be credited to your Good Eggs account or refunded.
• Deliveries skipped or paused voluntarily by the customer are not eligible for a refund.
• Cancellation of an active subscription mid-cycle: the unused balance will be refunded after deducting completed deliveries.
• Subscription refunds are processed within 7 business days of the cancellation request.

Prepaid Order Cancellations

Orders cancelled before dispatch will receive a full refund to the original payment method. Once an order has been dispatched, cancellations are not accepted. For subscription plans, cancellation requests must be submitted at least 24 hours before the next scheduled delivery to avoid being charged for that cycle.

Account Credits

In certain cases, we may offer Good Eggs account credits as an alternative to a monetary refund. Credits are applied to your account instantly and can be used against any future order or subscription renewal. Credits are non-transferable and carry no cash value.

Governing Law

This Return & Refund Policy and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.